OPEN-ISP v0.5 (pickle-lime) — rilis open-source perdana

Aplikasi billing & manajemen ISP (fiber optic) — PWA pelanggan, portal teknisi & kolektor,
admin panel lengkap, multi-vendor OLT, RADIUS, WhatsApp/Telegram, pembayaran QRIS.

Kredit & lisensi (ISC):
- Base kode & repo: alijayanet/billing-rtrw oleh Alijaya Net — terima kasih banyak
  atas base kode dan repo yang bermanfaat.
- Add-on: GoWA, LibreSpeed/OpenSpeedTest, Uptime Kuma, notification-forwarder.
- Dikembangkan menjadi OPEN-ISP oleh oxpoe — https://github.com/oxpoe/open-isp

services/techService.js

@@ -0,0 +1,113 @@
+const db = require('../config/database');
+
+function authenticate(username, password) {
+  const tech = db.prepare('SELECT * FROM technicians WHERE username = ? AND password = ? AND is_active = 1').get(username, password);
+  return tech;
+}
+
+function getTechById(id) {
+  return db.prepare('SELECT id, username, name, phone, area FROM technicians WHERE id = ?').get(id);
+}
+
+function getTechStats(techId) {
+  const total = db.prepare("SELECT COUNT(*) as count FROM tickets WHERE technician_id = ?").get(techId).count;
+  const inProgress = db.prepare("SELECT COUNT(*) as count FROM tickets WHERE technician_id = ? AND status = 'in_progress'").get(techId).count;
+  const resolved = db.prepare("SELECT COUNT(*) as count FROM tickets WHERE technician_id = ? AND status = 'resolved'").get(techId).count;
+  
+  // Ambil open tickets yang belum ada teknisinya atau di-assign ke teknisi ini
+  const open = db.prepare("SELECT COUNT(*) as count FROM tickets WHERE status = 'open'").get().count;
+
+  return { total, open, inProgress, resolved };
+}
+
+function getAssignedTickets(techId) {
+  return db.prepare(`
+    SELECT t.*, c.name as customer_name, c.phone as customer_phone, c.address as customer_address 
+    FROM tickets t 
+    JOIN customers c ON t.customer_id = c.id 
+    WHERE t.technician_id = ? AND t.status != 'resolved'
+    ORDER BY t.created_at DESC
+  `).all(techId);
+}
+
+function getOpenTickets() {
+  return db.prepare(`
+    SELECT t.*, c.name as customer_name, c.phone as customer_phone, c.address as customer_address 
+    FROM tickets t 
+    JOIN customers c ON t.customer_id = c.id 
+    WHERE t.status = 'open'
+    ORDER BY t.created_at DESC
+  `).all();
+}
+
+function getResolvedTickets(techId) {
+  return db.prepare(`
+    SELECT t.*, c.name as customer_name, c.phone as customer_phone, c.address as customer_address 
+    FROM tickets t 
+    JOIN customers c ON t.customer_id = c.id 
+    WHERE t.technician_id = ? AND t.status = 'resolved'
+    ORDER BY t.updated_at DESC LIMIT 50
+  `).all(techId);
+}
+
+function takeTicket(ticketId, techId) {
+  let validTechId = Number(techId);
+  const exists = db.prepare('SELECT id FROM technicians WHERE id = ?').get(validTechId);
+  if (!exists) {
+    const fallback = db.prepare('SELECT id FROM technicians WHERE is_active = 1 ORDER BY id ASC LIMIT 1').get();
+    if (fallback) validTechId = fallback.id;
+  }
+  db.prepare("UPDATE tickets SET technician_id = ?, status = 'in_progress', updated_at = (NOW_LOCAL()) WHERE id = ?").run(validTechId, ticketId);
+  return validTechId;
+}
+
+function updateTicketStatus(ticketId, techId, status, extraData = {}) {
+  const { notes, photos, photoMetadata } = extraData;
+  
+  const updates = ['status = ?', 'updated_at = (NOW_LOCAL())'];
+  const params = [status];
+  
+  if (techId) {
+    updates.push('technician_id = COALESCE(technician_id, ?)');
+    params.push(techId);
+  }
+  if (notes !== undefined) {
+    updates.push('technician_notes = ?');
+    params.push(notes);
+  }
+  if (photos !== undefined) {
+    updates.push('photos = ?');
+    params.push(photos);
+  }
+  if (photoMetadata !== undefined) {
+    updates.push('photo_metadata = ?');
+    params.push(photoMetadata);
+  }
+  
+  params.push(ticketId);
+  const sql = `UPDATE tickets SET ${updates.join(', ')} WHERE id = ?`;
+  db.prepare(sql).run(...params);
+}
+
+// Admin helper
+function getAllTechnicians() {
+  return db.prepare('SELECT id, username, name, phone, area, is_active FROM technicians').all();
+}
+
+function createTechnician(data) {
+  const stmt = db.prepare('INSERT INTO technicians (username, password, name, phone, area) VALUES (?, ?, ?, ?, ?)');
+  return stmt.run(data.username, data.password, data.name, data.phone || '', data.area || '');
+}
+
+module.exports = {
+  authenticate,
+  getTechById,
+  getTechStats,
+  getAssignedTickets,
+  getOpenTickets,
+  getResolvedTickets,
+  takeTicket,
+  updateTicketStatus,
+  getAllTechnicians,
+  createTechnician
+};