OPEN-ISP v0.5 (pickle-lime) — rilis open-source perdana

Aplikasi billing & manajemen ISP (fiber optic) — PWA pelanggan, portal teknisi & kolektor,
admin panel lengkap, multi-vendor OLT, RADIUS, WhatsApp/Telegram, pembayaran QRIS.

Kredit & lisensi (ISC):
- Base kode & repo: alijayanet/billing-rtrw oleh Alijaya Net — terima kasih banyak
  atas base kode dan repo yang bermanfaat.
- Add-on: GoWA, LibreSpeed/OpenSpeedTest, Uptime Kuma, notification-forwarder.
- Dikembangkan menjadi OPEN-ISP oleh oxpoe — https://github.com/oxpoe/open-isp

services/ticketService.js

@@ -0,0 +1,111 @@
+const db = require('../config/database');
+
+function getAllTickets(status = null, opts = {}) {
+  let query = `
+    SELECT t.*, 
+           CASE WHEN t.customer_id IS NULL OR t.customer_id = 0 THEN 'Tugas Umum / Maintenance Admin' ELSE COALESCE(c.name, 'Pelanggan #' || t.customer_id) END as customer_name, 
+           COALESCE(c.phone, '-') as customer_phone, 
+           COALESCE(c.address, '-') as customer_address, 
+           tech.name as technician_name
+    FROM tickets t
+    LEFT JOIN customers c ON (t.customer_id = c.id AND t.customer_id != 0)
+    LEFT JOIN technicians tech ON t.technician_id = tech.id
+  `;
+
+  const where = [];
+  const params = [];
+  if (status && status !== 'all') { where.push('t.status = ?'); params.push(status); }
+  const { search, technicianId } = opts || {};
+  if (search) {
+    where.push('(t.subject LIKE ? OR t.message LIKE ? OR c.name LIKE ? OR c.phone LIKE ?)');
+    const s = '%' + search + '%';
+    params.push(s, s, s, s);
+  }
+  if (technicianId) { where.push('t.technician_id = ?'); params.push(Number(technicianId)); }
+
+  const whereSql = where.length ? (' WHERE ' + where.join(' AND ')) : '';
+  query += whereSql + ` ORDER BY CASE WHEN t.status = 'open' THEN 1 WHEN t.status = 'in_progress' THEN 2 ELSE 3 END, t.created_at DESC`;
+  return db.prepare(query).all(...params);
+}
+
+function getTicketsByCustomerId(customerId) {
+  return db.prepare(`
+    SELECT t.*, tech.name as technician_name
+    FROM tickets t
+    LEFT JOIN technicians tech ON t.technician_id = tech.id
+    WHERE t.customer_id = ?
+    ORDER BY t.created_at DESC
+  `).all(customerId);
+}
+
+function getTicketById(id) {
+  return db.prepare(`
+    SELECT t.*, 
+           CASE WHEN t.customer_id IS NULL OR t.customer_id = 0 THEN 'Tugas Umum / Maintenance Admin' ELSE COALESCE(c.name, 'Pelanggan #' || t.customer_id) END as customer_name, 
+           COALESCE(c.phone, '-') as customer_phone, 
+           COALESCE(c.address, '-') as customer_address, 
+           tech.name as technician_name
+    FROM tickets t
+    LEFT JOIN customers c ON (t.customer_id = c.id AND t.customer_id != 0)
+    LEFT JOIN technicians tech ON t.technician_id = tech.id
+    WHERE t.id = ?
+  `).get(id);
+}
+
+function createTicket(customerId, subject, message, extraData = {}) {
+  const { customerPhotos, customerPhotoMetadata, technicianId, status } = extraData;
+  const custId = (customerId && parseInt(customerId, 10) > 0) ? parseInt(customerId, 10) : 0;
+  const techId = (technicianId && parseInt(technicianId, 10) > 0) ? parseInt(technicianId, 10) : null;
+  const initialStatus = status || (techId ? 'in_progress' : 'open');
+  
+  return db.prepare(`
+    INSERT INTO tickets (customer_id, subject, message, status, technician_id, customer_photos, customer_photo_metadata, created_at, updated_at)
+    VALUES (?, ?, ?, ?, ?, ?, ?, (NOW_LOCAL()), (NOW_LOCAL()))
+  `).run(
+    custId,
+    subject,
+    message,
+    initialStatus,
+    techId,
+    customerPhotos || '',
+    customerPhotoMetadata || ''
+  );
+}
+
+function updateTicketStatus(id, status, technicianId = undefined) {
+  if (technicianId !== undefined) {
+    const techId = (technicianId && parseInt(technicianId, 10) > 0) ? parseInt(technicianId, 10) : null;
+    return db.prepare(`
+      UPDATE tickets 
+      SET status = ?, technician_id = ?, updated_at = (NOW_LOCAL())
+      WHERE id = ?
+    `).run(status, techId, id);
+  } else {
+    return db.prepare(`
+      UPDATE tickets 
+      SET status = ?, updated_at = (NOW_LOCAL())
+      WHERE id = ?
+    `).run(status, id);
+  }
+}
+
+function deleteTicket(id) {
+  return db.prepare('DELETE FROM tickets WHERE id = ?').run(id);
+}
+
+function getTicketStats() {
+  const open = db.prepare("SELECT COUNT(*) as c FROM tickets WHERE status='open'").get().c;
+  const inProgress = db.prepare("SELECT COUNT(*) as c FROM tickets WHERE status='in_progress'").get().c;
+  const resolved = db.prepare("SELECT COUNT(*) as c FROM tickets WHERE status='resolved'").get().c;
+  return { open, inProgress, resolved, total: open + inProgress + resolved };
+}
+
+module.exports = {
+  getAllTickets,
+  getTicketsByCustomerId,
+  getTicketById,
+  createTicket,
+  updateTicketStatus,
+  deleteTicket,
+  getTicketStats
+};